Infrastructure Services Team Leader

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee global Oracle DBA, SAP Basis, Infrastructure, and AMS support services.

• Ensure that service delivery aligns with SLAs, KPIs, and governance standards.

• Propel incident management, operational excellence, and ongoing improvements.

• Lead round-the-clock global support operations and scalable service delivery models.

• Supervise enterprise security platforms such as Trend Micro, Trellix, and Waratek.

• Offer proactive vulnerability management, security guidance, and remediation support.

• Provide security reporting, threat analysis, and initiatives for infrastructure hardening.

• Collaborate with Sales, Marketing, Operations, and Customer Success teams.

• Assist in customer workshops, proposals, RFPs, and technical assessments.

• Serve as a senior technical and operational Subject Matter Expert (SME) for customers and prospects.

• Foster service growth, operational scalability, and commercial performance.

• Lead, mentor, and develop support teams distributed globally.

• Cultivate high-performing, customer-centric teams and culture.

• Support initiatives for recruitment, retention, and career development.

• Drive workforce planning, mentoring, and continuous improvement programs.

• Spearhead ISO9001 and ISO27001 compliance across Infrastructure Services.

⛳️ Requirements

• Extensive experience in leading Oracle DBA services, SAP Basis services, enterprise infrastructure operations, or Application Managed Services within SAP, Oracle, or PeopleSoft environments.

• Demonstrated ability to manage large-scale global support operations and geographically distributed technical teams.

• Strong technical knowledge of Oracle databases, SAP Basis administration, middleware, hybrid/cloud infrastructure, enterprise integrations, and operational support environments.

• Experience in managing enterprise security tools, vulnerability management, and operational security programs.

• Solid understanding of ITIL service management principles, including incident, problem, change, and escalation management.

• Commercially savvy with experience in balancing operational quality, scalability, utilization, customer satisfaction, and profitability.

• Experience in supporting customer workshops, operational assessments, RFP/RFI responses, and technical due diligence activities.

• Strong leadership, coaching, mentoring, stakeholder management, and communication skills.

• Familiarity with operating in ISO9001 and ISO27001 accredited environments.

• Ability to excel in a fast-paced, customer-centric, globally distributed enterprise support organization.

🏝️ Benefits

• Competitive Salary: We appreciate your efforts with a competitive market salary.

• Generous Annual Leave: Enjoy ample time to recharge with 25 days of holiday, plus additional days as you grow with us.

• Annual Leave Purchase Scheme: Need extra time to relax? Purchase up to 5 additional days of leave per year.

• Birthday Leave: Celebrate YOU by taking your birthday off.

• Length of Service Rewards: Enjoy bonuses, additional leave, and paid sabbaticals as a reward for your dedication.

• Company Pension Scheme: Secure your future with our Company pension scheme.

• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits.

• Fully Remote Model: Enjoy the flexibility of working 100% remotely from anywhere in the UK - no office needed!

• Employee Wellbeing: We support you with EAP, eye tests, flu vouchers, and excellent sick pay if you're ever unwell.

• Personal Development: We invest in your growth with tailored training and career advancement opportunities.

• Employee Referral Scheme: Get rewarded for bringing exceptional talent to our team.