Infrastructure Operations Specialist

📋 Description

• The Infrastructure Operations Specialist is tasked with ensuring the daily operational reliability of the organization’s technology infrastructure through ongoing monitoring, incident response, and organized escalation procedures.

• This role acts as both the first and second line of defense for alerts related to infrastructure and security, implements established response playbooks, and guarantees consistent operational and audit documentation.

• This position is specifically designed to concentrate on monitoring, response, and coordination, while the responsibilities of platform ownership, configuration, and engineering remain with Systems Administrators and Infrastructure Engineers.

• Two positions will be created, with one located on each coast, to provide extended business-hours coverage in a cost-efficient manner.

⛳️ Requirements

• 2–4 years of experience in IT operations, infrastructure support, NOC, service desk escalation, or similar functions.

• Strong knowledge of enterprise IT environments, including cloud platforms, identity systems, networking, and endpoint essentials.

• Experience with monitoring, alerting, and incident management tools.

• Familiarity with structured escalation processes and operational runbooks.

• Excellent documentation, troubleshooting, and communication abilities.

• Working knowledge of ITIL-based service management principles.

• A security-focused mindset with an understanding of operational risk and compliance issues.

• Experience in supporting cloud environments (Azure and/or AWS).

• Familiarity with infrastructure security tools and incident response procedures.

• Experience in regulated or audit-driven environments.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance

• Company Paid Short-Term and Long-Term Disability Insurance

• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance

• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.

• Kaiser Medical plans available in California

• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.

• Two comprehensive Dental Plans

• Vision Insurance Plan

• Dependent Care Savings Account for child and dependent care.

• 14 Company Paid Holidays including a full week off at Thanksgiving.

• Generous paid time off program for vacation and sick days

• Employee Assistance Plan

• Family Medical Leave

• Paid Parental Leave (8 weeks)

• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

• Adoption Assistance Reimbursement Program

• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.

• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option

• Pet Insurance

• Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing