Infrastructure Engineer II

📋 Description

• Uphold Bullhorn's standard Service Level Agreement (SLA) for infrastructure and system availability at 99.95% or higher.

• Act as a point of escalation for hardware failures and infrastructure issues, addressing complex problems that exceed Level 1 support.

• Create repeatable diagnostic methods for the team.

• Independently manage critical production incidents while coordinating a cross-functional response.

• Oversee the inventory strategy for the datacenter and manage spare parts depot.

• Ensure that datacenter facilities are maintained to exceptional standards.

• Manage Linux (RHEL/CentOS, Debian) and Windows Server environments.

• Oversee enterprise SAN and NAS platforms (iSCSI, FCP, CIFS, NFS).

• Administer server hardware platforms, chassis management systems, and hypervisor environments.

• Lead infrastructure maintenance efforts independently to uphold uptime SLAs in accordance with change management practices.

• Maintain Infrastructure Asset Management systems.

• Utilize monitoring and observability tools to ensure a cohesive visibility.

• Independently spearhead medium-to-large datacenter infrastructure projects from initial scoping to final delivery.

• Manage vendor relationships for enterprise hardware and services.

• Produce high-quality technical documentation.

⛳️ Requirements

• A minimum of 7 years of experience in hardware administration, systems troubleshooting, and infrastructure engineering in a datacenter setting.

• A Bachelor's Degree or equivalent experience is mandatory.

• Advanced skills in Linux (RHEL/CentOS, Debian) and Windows Server administration.

• Extensive knowledge of SAN and NAS technologies (iSCSI, FCP, CIFS, NFS) and management of enterprise storage arrays.

• Strong grasp of TCP/IP networking and the administration of enterprise network devices across datacenter fabrics.

• Demonstrated experience with server hardware platforms, chassis management, and hypervisor administration at a datacenter scale.

• Familiarity with public cloud infrastructure (AWS, Azure, GCP) and hybrid connectivity to support on-premises environments.

• Proven ability to lead infrastructure projects and maintain vendor relationships autonomously.

• Experience in a SaaS and/or high-volume production datacenter environment is highly preferred.

• Willingness to travel to data centers for up to 1 or 2 weeks at a time, as often as once per quarter.

• Preference for a work schedule from Friday to Tuesday (with Wednesday/Thursday off) is strongly preferred.

• CCNA or CompTIA Network+ certification is highly preferred.

• Experience with ITIL and SOC is strongly preferred.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Unlimited Planned Paid Time Off

• Global Mental Health Support

• On-Demand Learning & Development

• Quarterly paid volunteer days

• Lucrative Employee Referral Program

• Company-wide mentor program