Infrastructure Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Develop, sustain, and oversee a centralized IT documentation repository that encompasses infrastructure systems, network architecture, server setups, and asset inventories.

• Create and revise standard operating procedures (SOPs), runbooks, technical manuals, and architectural diagrams for all IT infrastructure elements.

• Set and uphold documentation standards, templates, and version control practices within the IT team.

• Perform periodic reviews and audits of existing documentation to maintain accuracy, relevance, and compliance with organizational and regulatory standards.

• Manage document lifecycle processes including creation, approval, revisions, and archiving.

• Assist with the installation, configuration, and maintenance of servers, networking devices, storage systems, and related infrastructure.

• Document change management activities, such as system upgrades, patch schedules, and infrastructure alterations.

• Support incident management processes by keeping precise records of incidents, root cause analyses (RCA), and steps taken for resolution.

• Collaborate with cross-functional IT teams to gather and translate technical knowledge into organized, clear documentation.

• Ensure IT documentation is consistent with ITIL frameworks, ISO 27001, or other relevant standards embraced by the organization.

• Facilitate internal and external audits by preparing and delivering accurate, up-to-date documentation packages.

• Identify documentation gaps and proactively create materials to mitigate operational and compliance risks.

• Coordinate with system administrators, network engineers, security teams, and business units to collect technical information for documentation purposes.

• Provide guidance and training to IT personnel on documentation tools, standards, and best practices.

• Prepare reports and dashboards on documentation coverage and status for IT management review.

⛳️ Requirements

• Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.

• Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are beneficial.

• 1–3 years of experience in IT infrastructure, systems administration, or a related position.

• Proven experience in creating technical documentation, SOPs, or knowledge base articles within a corporate IT environment.

• Familiarity with ITIL-based service management practices is preferred.

• Strong command of the English language, both written and verbal.

• Proficiency in documentation and knowledge management tools.

• Solid understanding of IT infrastructure components including servers, networking, virtualization, storage, and cloud services.

• Experience with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart.

• Working knowledge of ITSM processes including change management, incident management, and asset management.

• Basic scripting skills (PowerShell, Bash, or Python) for automating documentation tasks are a plus.

• Exceptional written and verbal communication skills with the ability to convert complex technical concepts into clear, accessible content.

• Strong attention to detail and a systematic approach to organizing and maintaining information.

• Self-driven with the capability to manage multiple documentation projects simultaneously.

• A collaborative team player who effectively engages with both technical and non-technical stakeholders.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and certifications.

• Flexible work hours and remote working options.

• Collaborative and inclusive work environment.