Infrastructure Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Ongoing management, maintenance, and enhancements of Data Protection tools, Active Directory, and API integrations with external solutions such as Thycotic secret server.

• Support and facilitate the Incident Management process by collaborating with the Global Network Operations Center.

• Oversee and maintain operations and maintenance for the suite of tools managed by the Process and Security Engineering Team, in accordance with Change Management processes.

• Conduct regular reviews of the services provided by the team to ensure reliability, stability, and security.

• A strong commitment to delivering high-quality work, adopting standards, and adhering to those standards.

• Facilitate and implement continuous improvements to enhance the ongoing value of the services the team offers to the business.

• Develop and maintain comprehensive knowledge of relevant tools to support the business in meeting customer expectations and service requirements.

• Clear understanding of how Automation can enhance efficiencies and meet customer expectations.

• Proven experience in managing, maintaining, and developing complex automation solutions to improve service delivery.

• Identify opportunities to further improve customer service and service delivery through automation and analytics.

• Extensive experience with PowerShell, SOAP API, and Rest API to minimize manual efforts and ensure consistency.

• Responsible for execution in accordance with established standards, procedures, and processes.

• Address and manage service issues and challenges.

• Accountable for awareness and compliance with Information Security Management policies and guidelines.

• Report any breaches of information security or policies.

⛳️ Requirements

• 3-5+ years of experience with relevant technologies.

• Strong knowledge of PowerShell and working with APIs.

• Proficient in Microsoft Windows Operating Systems, including technologies like Active Directory.

• Experience with SDLC tools such as Jira, Git, VSTS, TFS, etc.

• General knowledge of Microsoft Hyper-V, Microsoft SQL Servers, and Microsoft Azure.

• Working knowledge of VMware and Veeam.

• Familiar with datacenter infrastructure.

• Effective analytical, troubleshooting, and problem-solving skills.

• Self-motivated and proactive, capable of working independently.

• Detailed understanding and ability to operate within a process-driven organization.

• Strong communication skills, both verbal and written, with peers and managers.

• Excellent English language skills.

• Sensitivity and cultural awareness are essential.

• Experience and discipline in recognizing and handling confidential and sensitive information.

• Exceptional time management skills and attention to detail are crucial.

🏝️ Benefits

• Competitive package.

• Flexible work hours.

• Opportunity to work from home.