Informatics Technical Specialist I

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Lead or assist in software implementation, integration, and verification efforts at customer locations.

• Facilitate connectivity among laboratory instruments, Laboratory Information Systems (LIS), and IT environments.

• Perform software installations, conduct testing, provide training, and offer go-live support.

• Resolve technical issues both remotely and on-site as required.

• Act as the primary technical resource for customers, field service personnel, and project teams.

• Deliver Level 1 and Level 2 technical support and troubleshoot issues effectively.

• Collaborate with project managers, laboratory personnel, IT departments, and customer stakeholders throughout the implementation process.

• Handle multiple projects while ensuring customer satisfaction and adherence to timelines.

• Collect customer requirements and assist in designing scalable informatics and automation solutions.

• Work in conjunction with global support teams to address complex technical challenges.

• Contribute to sales and business development by providing exceptional customer service and technical knowledge.

• Collaborate with Marketing and Product teams to identify customer requirements and facilitate product improvements.

• Uphold compliance with the Abbott Code of Business Conduct.

• Promote continuous improvement and initiatives aimed at enhancing customer satisfaction.

• Assist healthcare organizations in enhancing laboratory operations through automation and informatics solutions.

⛳️ Requirements

• At least 0–2 years of formal IT technical application experience is required.

• Familiarity with laboratory workflows and operations is essential.

• Exceptional communication, organizational, project management, and attention to detail skills are necessary.

• Strong understanding of general networking concepts is required.

• Knowledge of server technologies and associated services is important.

• Familiarity with workstation and desktop technology is necessary.

• Understanding of internet protocols is required.

• Skills in remote connectivity are essential.

• Proficiency with Microsoft Windows Server (NT/2000/XP/2k3) is expected.

• Strong IT, networking, and software troubleshooting capabilities are necessary.

• Customer-facing skills and the ability to foster relationships with customers and cross-functional teams are crucial.

• Strong critical thinking and problem-solving skills are required.

• Ability to juggle multiple priorities in a dynamic environment is essential.

• Capability to work independently while also collaborating with diverse teams is necessary.

• A Bachelor’s degree in computer science, information systems, medical technology, or a related field is preferred.

• Experience with ADD’s instrument systems is a significant advantage.

• A background as a medical technologist is ideal; other laboratory experience is also acceptable.

• Additional experience in hospital or laboratory information systems is preferred.

• Knowledge of virtual servers, corporate virus protection products, backup systems, firewalls, and VPN client and tunnel technologies is beneficial.

• Education or experience in medical technology or clinical laboratory science is preferred.

• Familiarity with ASCP or CLS (NCA) credentials is advantageous.

🏝️ Benefits

• Opportunities for career development within an international company.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Excellent retirement savings plan featuring a significant employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt program.

• FreeU education benefit.

• Comprehensive health and wellness benefits.

• Diverse career opportunities available.