Inbound Setter Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and manage a highly efficient, accountable, and customer-focused inbound setter team that can scale seamlessly without encountering operational bottlenecks, performance uncertainties, or employee burnout.

• Coach, mentor, and nurture setters through continuous performance management and accountability.

• Conduct daily setter meetings with a structured approach, clear intentions, and a focus on performance.

• Hold regular one-on-one performance discussions with team members.

• Review and evaluate daily, weekly, and monthly performance trends.

• Ensure team members are held accountable for KPIs, scheduling standards, communication expectations, and operational consistency.

• Quickly and objectively identify high performers, growth opportunities, coaching needs, and role misalignments.

• Establish and enforce clear scheduling expectations and availability standards.

• Develop and maintain onboarding and ramp-up plans for all new inbound setters.

• Ensure setters carry out implementation and inbound calls with confidence, structure, empathy, and efficiency.

⛳️ Requirements

• Demonstrated leadership experience in managing remote sales, setter, customer success, or high-performance operational teams.

• Strong comprehension of inbound sales processes, KPIs, scheduling management, and conversion performance.

• Outstanding communication, coaching, and accountability skills.

• Highly organized with a keen operational awareness and meticulous attention to detail.

• Comfortable making decisive leadership recommendations.

• Ability to juggle multiple priorities in a fast-growing environment.

• Experience with CRM systems, reporting dashboards, and remote communication tools.

• Alignment with WarriorBabe’s mission, values, and customer-first philosophy.

🏝️ Benefits

• Medical, Dental and Vision

• 401k with Employer Match