Inbound Sales Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and initiate outbound calls to both existing and potential customers interested in WOW! products and services.

• Assess customer needs and suggest the most suitable products, services, features, and bundled solutions.

• Meet sales targets related to customer interactions, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption.

• Manage and track sales leads while performing outbound follow-up activities to create new business opportunities.

• Process customer orders accurately while complying with installation, security, disclosure, and company regulations.

• Adhere to established sales call protocols to enhance customer satisfaction and improve sales outcomes.

• Stay updated on current products, packages, promotions, and company policies.

• Convey customer feedback and competitive insights to leadership.

• Engage in coaching sessions, team meetings, training programs, and professional development activities.

⛳️ Requirements

• Excellent verbal communication and customer service abilities.

• Capability to articulate products, services, and solutions clearly and professionally over the phone.

• Proficient in Microsoft Office and Microsoft Teams.

• Comfortable with learning multiple systems and navigating technology in a fast-paced environment.

• Ability to read and understand reports, sales metrics, product details, and training materials.

• Over 1 year of sales experience (preferred).

• Experience with CRM (Customer Relationship Management) systems (preferred).

• Familiarity with billing systems such as ICOMS (preferred).

• Background in call center or telecommunications (preferred).

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) with Company Match.

• Paid Time Off.

• Paid Holidays.

• Sick Pay.

• Personal Days.

• Tuition Reimbursement Program.

• Significant Employee Discounts on WOW! Broadband Services (where applicable).

• Supportive Coaching, Training, and Career Development.