Inbound Operations Specialist – Temporary Contract

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Oversee and manage high-traffic shared inboxes, effectively triaging and prioritizing incoming inquiries with accuracy.

• Process requests for license key updates and migrations for SonarQube Server clients.

• Address billing and payment inquiries for Online SonarQube Cloud clients, including issues related to payment failures, refunds, and cancellations.

• Assist internal teams with requests for license keys.

• Collaborate with Sales and Renewals teams to capture, verify, and monitor purchase orders to ensure proper processing.

• Gather and distribute customer vendor/procurement forms, ensuring Deal Desk and Finance have complete and accurate information to facilitate deal progression.

• Partner with Sales Operations to guarantee that inbound leads are accurately captured, enriched, and directed into the CRM.

• Identify and prioritize commercial inquiries from customers and partners, directing them to the appropriate sales team members.

• Work collaboratively with internal teams on communications for special projects, including marketing efforts, product announcements, and system updates.

• Proactively highlight recurrent issues, edge cases, and process deficiencies to the relevant teams to enhance tools, routing rules, and the overall customer experience.

• Utilize the CRM and internal resources to match customer records, review case histories, and take the necessary actions.

⛳️ Requirements

• Minimum of 2 years of experience in a customer-facing position, preferably in customer operations or customer service/support.

• Exceptional communication skills with fluency in English, both written and spoken.

• Strong organizational abilities with a capacity to manage a high volume of concurrent tasks.

• Comfortable working in shared inbox environments (Gmail or similar).

• Capability to assess and route inquiries with a high degree of accuracy under time constraints.

• Proven ability to work effectively as part of a team in a fast-paced setting.

• Preferably familiar with Salesforce.com or a comparable CRM.

• High level of comfort working cross-functionally with all departments.

🏝️ Benefits

• We value diversity, equity, and inclusion.

• Commitment to fostering a diverse and inclusive workplace.

• Equal opportunity employer.

• Accommodation available for applicants.