Inbound Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming customer inquiries via phone in a timely and professional manner.

• Deliver accurate information and solutions to address customers' questions, concerns, and issues.

• Support customers with product inquiries, account management, order processing, and troubleshooting.

• Efficiently resolve customer complaints and escalations with empathy and effectiveness.

• Accurately document all customer interactions and transactions in the CRM system.

• Work collaboratively with team members and other departments to ensure a seamless customer experience.

• Achieve or surpass established performance metrics, including quality, productivity, and customer satisfaction targets.

⛳️ Requirements

• Minimum of 2 years of relevant experience in customer service, ideally within a call center or BPO setting.

• Exceptional communication skills, both verbal and written.

• Strong problem-solving skills and a keen eye for detail.

• Capability to multitask and prioritize effectively in a fast-paced environment.

• Proficient in using CRM software and other relevant tools.

• High school diploma or equivalent; a college degree is preferred.

• Willingness to work flexible schedules, including evenings, weekends, and holidays.

• Dependable high-speed internet connection and a quiet workspace for remote work.

🏝️ Benefits

• Competitive salary

• 100% Remote work set-up.

• Opportunities for professional development and career growth.