Inbound Contact Center Agent

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• You ensure that every customer is satisfied and well-informed!

• In this role, you will be the primary point of contact for customers in the exciting energy sector.

• You seamlessly switch between inbound calls, online chat/email, and administrative tasks.

• You respond to inquiries stemming from marketing campaigns.

• You compare energy rates, assist with contract signings, and answer general market questions.

• You help customers who are moving!

• You calculate the best rates for their new address, update customer information, and ensure a smooth transition of the contract.

• You advise potential new customers online, assist them with price calculations, and persuade them to choose us.

• You accurately process contracts in the system and follow up with customers who have not fully completed their online contracts.

⛳️ Requirements

• You speak and write perfect Dutch or Flemish at a native level (without a strong accent, as you are the face of the company!).

• You understand and read English at a communicative level (for internal email correspondence).

• You have at least a secondary education diploma.

• You are computer savvy (you work with one clear system).

• You are an active listener who recognizes sales opportunities; you work in an organized and precise manner, are empathetic, proactive, and highly motivated!

• Experience in a contact center is a great plus, but not a strict requirement!

🏝️ Benefits

• A comprehensive private health insurance.

• An attractive Relocation Package if you are coming from outside the area!

• A fantastic boost for your CV and ample opportunities for personal development.

• A dynamic and friendly team where flexibility and quality are central!