In-Plant Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Management of the Complete Product from an Operations perspective to address any customer requirements (Drivers or Fleet Managers).

• Examples include purchases, maintenance, insurance, administrative tasks, and lease termination.

• Personalized attention to VIP users.

• Keep controls and databases updated with the Client's Fleet information.

• Timely resolution and escalation (with the Operations and/or Commercial areas) of any situation that may jeopardize the business relationship, working collaboratively with the Fleet Partner Solution.

• Provide support in the implementation and design of communication campaigns related to Fleet Management; maintain effective communication with the Operational areas of Element.

• Generation of Purchase Orders, provisions (annual or monthly), invoice validation, and follow-up on payments (Contractual).

⛳️ Requirements

• Bachelor's degree, preferably in Business Administration, Hospitality Management, or Engineering.

• Proficient in English: 60% or higher.

• At least 3 years of experience in Customer Service (preferably in a KAM or similar role).

• Experience in Leasing (preferably vehicles).

• Ability to drive light vehicles.

🏝️ Benefits

• Competitive base salary.

• Annual bonus.

• Savings fund and savings account.

• Retirement plan with company contribution.

• Grocery and restaurant vouchers.

• Support for sports activities.

• Medical and life insurance.

• Flexible schedules.

• Hybrid work model.

• Free parking.