Implementations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of complete implementation projects, ensuring delivery within set timelines, scope, budget, and quality standards.

• Act as the main point of contact for clients, providing updates on status, managing expectations, and proactively addressing risks and issues.

• Conduct discovery sessions to comprehend client workflows and success criteria; convert these needs into a structured implementation strategy.

• Collaborate with internal technical teams to configure and validate ECFX Notice in accordance with client specifications.

• Organize and deliver client onboarding and training sessions to promote adoption and self-sufficiency.

• Keep precise project documentation (requirements, decisions, plans, and status) to guarantee alignment and continuity.

• Identify and suggest pertinent add-on products in collaboration with Sales and Customer Success.

• Foster continuous improvement by pinpointing process gaps, standardizing best practices, and enhancing operational efficiency.

• Relay implementation progress internally and escalate risks proactively to ensure a smooth client experience.

⛳️ Requirements

• Bachelor's degree in Business, Information Technology, or a related discipline (advanced degree is a plus).

• Over 5 years of project management experience, preferably with SaaS implementations (legal tech experience is a bonus).

• Familiarity with the legal technology landscape; knowledge of docketing and document management systems (DMS) is preferred.

• Excellent client-facing communication skills with the capability to build trust among both technical and non-technical stakeholders.

• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.

• Skill in translating complex needs into clear plans, milestones, and actionable steps.

• Highly organized and detail-focused, with strong documentation practices.

• Comfortable working in fast-paced and dynamic environments; a proactive problem-solver with sound judgment.

• A customer-first attitude and a history of delivering exceptional client experiences.

• Experience with implementation/project management tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) is preferred.

🏝️ Benefits

• Remote Flexibility: A fully remote position accommodating all US time zones, including Hawaii.

• Work-Life Harmony: Enjoy flexibility with our supportive approach to working hours.

• Comprehensive Coverage: Benefit from a variety of insurance options including health, dental, vision, and life insurance.

• Discretionary Time Off: We value the importance of a healthy work-life balance. Our innovative approach to time off includes a discretionary time off (DTO) policy, allowing employees to take unplanned time off as necessary, pending supervisor approval. We trust our team to manage their time effectively.

• Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan.

• Join the ECFX family and be at the forefront of innovation in the legal industry. Here, we're not just developing software, but building the foundation for a more streamlined and accessible legal framework.