Implementation Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Independently manage the planning, monitoring, and execution of multiple complex customer-oriented projects.

• Oversee the complete delivery process of Rad AI’s offerings to radiology practices and health systems, from project initiation to go-live and support transition.

• Conduct Discovery sessions to gather insights on client workflows, requirements, and success metrics.

• Create comprehensive project plans that outline timelines, milestones, and resource requirements.

• Coordinate efforts among cross-functional teams, including Product, Engineering, and Integration, to achieve project goals and deadlines.

• Act as the main point of contact for clients throughout the implementation phase.

• Ensure a seamless onboarding experience by managing project schedules, dependencies, and communications with executive, clinical, and IT stakeholders.

• Monitor and manage feature requests, ensuring effective communication, documentation, and prioritization.

• Keep track of project health, proactively identify risks, and escalate any blockers as necessary.

• Implement issue resolution and mitigation strategies based on data-informed decision-making.

• Hold weekly status meetings with both internal and external stakeholders.

• Collaborate with Rad AI’s product, engineering, and customer success teams for project goal alignment, data integration, testing, and product feedback.

• Provide continuous updates to leadership throughout the project lifecycle, utilizing dashboards and reports.

• Work with cross-functional teams, including Support and Client Success, to ensure customers are adequately prepared for go-live and long-term success.

• Recommend process enhancements and assist in maintaining onboarding templates, documentation, and best practices.

• Contribute to the development of a world-class implementation organization dedicated to exceeding customer expectations with attentive, responsive, and knowledgeable service.

⛳️ Requirements

• Bachelor’s degree or higher.

• A minimum of 2 years of relevant experience in project management, implementation management, technical project management, or similar client-facing roles, ideally within a healthcare or healthcare IT setting.

• Strong skills in project planning and execution, including timeline, scope, and risk management.

• Prior knowledge or experience with radiology workflows and/or radiology-specific healthcare IT.

• Previous professional consulting or healthcare software implementation experience.

• Familiarity with HL7, FHIR, and EHRs.

• Excellent interpersonal and communication skills, with the capacity to hold others accountable.

• Practical experience with SaaS solutions, implementations, and technical concepts.

• A strong desire to continuously learn, adapt, improve, and assist others in a dynamic and fast-paced environment.

• Ability to cultivate and maintain relationships across all functions and areas of the organization to collaboratively address challenges and celebrate successes.

• Proficiency in project management tools.

🏝️ Benefits

• Comprehensive Medical, Dental, Vision & Life insurance.

• HSA (with employer match), FSA, & DCFSA.

• 401(k).

• 11 Paid Company Holidays.

• Flexible PTO policy.

• Annual company-wide offsite.

• Periodic team offsites.

• Annual equipment stipend.

• For positions based outside the US, your recruiter can provide additional details.