Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for automotive dealership clients from the signing of the contract to the completion of installation.

• Conduct group calls to assist clients with site readiness requirements, including CAD reviews, networking, electrical, and construction needs.

• Monitor the client’s outstanding deliverables until completion using various internal tools.

• Offer expertise and hands-on support to dealerships in establishing internal processes related to the successful implementation and integration of UVeye systems.

• Work alongside the Operations team to create optimal hardware placement designs and thorough installation plans.

• Facilitate communication across functions between clients, Operations, and other internal teams to ensure everyone is aligned with project objectives.

• Create and manage detailed installation timelines, ensuring clear communication with all involved parties.

• Organize logistics and confirm that all required resources, documentation, and approvals are secured prior to the start of installation.

• Anticipate and resolve potential challenges, maintaining proactive communication to keep projects on schedule.

• Ensure a seamless transition to the Customer Success Manager (CSM) after installation by providing all essential documentation, project specifics, and client information.

• Organize a formal handover meeting to align on client expectations, system status, and subsequent steps for ongoing success and support.

⛳️ Requirements

• A minimum of 4 years of demonstrated experience in managing the onboarding and implementation of hardware solutions, preferably for dealerships.

• Ideal experience working with dealerships, possessing a solid understanding of service lane operations.

• Exceptional organizational skills with the capability to manage multiple projects simultaneously.

• Outstanding communication and interpersonal skills to effectively interact with clients and internal teams.

• Familiarity with site preparation requirements such as networking, electrical systems, and construction is advantageous.

• Proficiency in project management tools (e.g., SalesForce, Monday.com, Asana, or similar) and standard office software.

• Proactive and solution-oriented with a keen attention to detail.

• Exhibits a high level of assertiveness and persistence in making phone calls to maintain regular outreach, ensuring follow-ups are executed promptly and efficiently.

• Strong problem-solving abilities and adaptability to changing client needs.

• Team-oriented with a collaborative mindset and a customer-centric approach.

• Strong presentation and PowerPoint skills for effectively communicating plans, updates, and key milestones.

🏝️ Benefits

• Competitive Medical, Dental, Vision benefits.

• Company 401k Match.

• 20 PTO days and company-paid holidays.

• Opportunities for career growth as we expand across the US.