Implementation Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate solution designs provided by the sales team to ensure their feasibility and mitigate implementation risks.

• Formulate and implement project plans to guarantee that all phases of myQ Enterprise projects are completed within the designated timeline and budget.

• Engage with stakeholders to identify and address issues that arise during the implementation process.

• Oversee all facets of an implementation project from inception to completion, including planning, organizing, managing workflow, and communicating progress to key stakeholders.

• Collaborate with dealers, contractors, customers, and both external and internal stakeholders to facilitate the seamless implementation of software and hardware solutions.

• Identify key KPIs and gather data to ensure these metrics are achieved or that action plans are in place to assist customers in meeting their goals.

• Supervise the implementation of myQ Enterprise and the onboarding process to ensure long-term success and scalability.

• Ensure that all testing scenarios are documented and have successfully passed testing prior to the solution going live.

• Confirm that all project documentation is accurate and complete, aiding the transition to Customer Success.

• Provide training on the new software or system to users affected by the implementation.

• Perform post-implementation audits to verify that all changes have been successfully executed and that the new product is being utilized effectively.

• Mentor and coach new team members to enhance their productivity swiftly and reinforce the values and behaviors of CG.

• Utilize all available tools and processes, maintaining internal systems to accurately reflect project statuses, progress, issues, and deadlines.

• Adhere to health and safety regulations and ensure compliance within the team.

• Safeguard the reputation of Chamberlain Group by maintaining confidentiality of information.

• Stay updated on professional and technical knowledge by attending educational workshops, reading industry publications, networking, and engaging in professional organizations.

• Contribute to team success by achieving related outcomes and participating in projects as required.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• Over 7 years of experience in a customer-facing and/or project management role.

• Proficiency in contract negotiations.

• Experience leading process improvement initiatives.

• Familiarity with software applications.

• High sense of urgency.

• Strong commitment to Customer Advocacy.

• Demonstrated success in project implementations.

• Excellent communication, presentation, and interpersonal abilities.

• Capability to work independently as well as collaboratively to meet deadlines.

• Ability to identify and articulate trends and insights across the customer base.

• Act as a change agent, driving new processes and refining existing ones.

• Willingness to travel up to 70% both domestically and internationally; must possess a valid driver's license.

🏝️ Benefits

• Comprehensive benefits package.

• 401k contribution.

• Short-term incentive plan.