Implementation Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the complete delivery process for client implementations, from the initial kickoff to the go-live phase, ensuring that launches are timely, of high quality, and in alignment with client goals.

• Work closely with clients to grasp their objectives and technical landscapes, translating these insights into actionable implementation strategies and customized automation solutions.

• Offer strategic advice and best practices on utilizing Ada, assisting clients in designing scalable user journeys and automation strategies that align with their long-term aspirations.

• Develop and configure logic-based workflows within Ada’s platform, incorporating Generative AI experiences tailored to the specific business objectives and automation strategies of each client.

• Execute integrations with client systems, including CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to facilitate automation, personalization, and reporting.

• Test and refine GenAI responses through iterative adjustments, ensuring quality, consistency, and alignment with project objectives.

• Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing obstacles, and ensuring a smooth implementation process.

• Provide training and create supporting documentation to prepare clients for successful adoption and long-term management of the Ada platform.

• Collaborate with Product and Engineering teams, sharing insights from implementations to identify improvement opportunities and help steer product direction based on client needs.

⛳️ Requirements

• A minimum of 3 years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment.

• Strong technical skills, including a working knowledge of APIs, the ability to troubleshoot data flows, and effective communication across both technical and non-technical stakeholders.

• In-depth understanding of SaaS ecosystems, with experience integrating tools such as Shopify, Salesforce, Zendesk, or HubSpot into client environments.

• Exceptional communication and relationship-building abilities, capable of explaining technical concepts to non-technical audiences and influencing stakeholders at the VP level.

• Strong grasp of logic-based workflows, with the ability to confidently design and troubleshoot decision trees, conditional logic, and automation flows.

• Comfort in navigating ambiguity, solving complex challenges, and maintaining focus amidst changing priorities.

• A curious and resilient mindset, with a proactive approach and a passion for continuous learning, iteration, and driving progress.

• Bonus: Familiarity with and experience implementing Generative AI solutions or customer experience automation tools is a significant advantage.

🏝️ Benefits

• Unlimited Vacation: Recharge when you need to.

• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.

• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.

• Employee & Family Assistance Plan: Resources to support you and your loved ones.

• Flexible Work Schedule: Balance your work and personal life.

• Remote-First, In-Person Friendly: Options to work from home or at our local hub.

• Learning & Development Budget: Invest in your long-term growth goals and skills.

• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.

• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.

• Hands-On with LLMs: Enhance your expertise in leveraging large language models.

• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.