Implementation and Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee comprehensive software implementation projects for new clients.

• Gain insights into customer workflows, processes, and business needs.

• Set up software configurations, user access, and integrations.

• Facilitate data migration, testing, and live deployment activities.

• Provide dynamic training sessions for end users and administrators.

• Assist customers during the onboarding process and promote adoption.

• Collaborate closely with internal technical teams to address implementation issues.

• Manage project schedules, milestones, and deliverables.

• Serve as the main point of contact for a designated group of clients.

• Foster strong relationships with key stakeholders and decision-makers.

• Conduct regular customer evaluations and success meetings.

• Track customer engagement and satisfaction levels.

• Identify opportunities for increased usage and introduce additional solutions.

• Support contract renewals and retention initiatives.

• Collect customer feedback and advocate for product enhancements internally.

• Ensure customers consistently derive measurable value from our platform.

⛳️ Requirements

• At least 5 years of experience in aged care, healthcare, clinical systems, software implementation, customer success, or account management.

• Certified Enrolled Nurse (EN) or Registered Nurse (RN).

• Proven experience in delivering training and assisting users through transitions.

• Excellent stakeholder management and communication abilities.

• Demonstrated experience in managing projects, timelines, and client expectations.

• Comfortable working independently in a remote setting.

• Willingness to travel throughout Australia for customer visits, implementations, and training.

🏝️ Benefits

• Collaborate with leading technology utilized in the care sector.

• Make a significant impact on care providers and the individuals they serve.

• Join a rapidly expanding global company with ambitious goals.

• Enjoy the flexibility of a remote work arrangement.

• Work alongside dedicated and supportive colleagues.

• Advance your career within a fast-growing technology organization.