ICT Support Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver Tier 1 and Tier 2 support for Voice (IP systems), Internet (nbn™/Fibre), Mobile, and Managed IT services.

• Serve as the subject matter expert on our C9X unified communications solution, guiding clients through setup, provisioning, and feature enhancement.

• Manage intricate porting procedures with precision to minimize disruption to client business activities.

• Facilitate remote training sessions to ensure clients feel confident and proficient with their new tools.

• Collaborate closely with our dedicated Account Managers and Tier 1 partners (AAPT, Vocus, Optus, Telstra, etc.) to address high-bandwidth and network connectivity challenges.

• Maintain our internal knowledge base with the most up-to-date fixes and "hero" moves.

⛳️ Requirements

• Demonstrated experience in an ICT Support or Help Desk position (Telco experience is a significant advantage).

• Knowledge of Australian telecommunications networks and service providers.

• Solid understanding of Windows/Mac environments, Microsoft 365, and Cloud Services.

• Availability to work during Australian business hours (AEST/AEDT).

🏝️ Benefits

• Remote Flexibility: Work from your own environment while supporting a national network.

• Innovation-Led: Engage with cutting-edge telephony and future-ready connectivity solutions.

• Human Culture: We prioritize genuine engagement over corporate formalities. You’ll be an integral part of a team that values achievements and fosters "human-first" connections.