HVAC Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Responsible for providing support within the HVAC service department.

• Coordinate billable on-demand calls for maintenance or repairs.

• Proactively arrange preventative maintenance appointments for plan members.

• Manage all incoming calls related to H&C sales.

• Contact potential clients to organize sales visits.

• Oversee the CIA HVAC Teams chat room.

• Address customer service issues as necessary.

• Confirm all H&C sales and service appointments.

• Efficiently manage escalated customer concerns.

• Follow up promptly on proposed work, quoted services, or requests for return visits.

• Ensure that service crews have the most current customer information.

• Respond to calls, emails, and instant messages in a professional manner.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Bachelor's degree in a relevant field is preferred.

• Minimum of 3 years' experience in the customer service industry.

• Experience in the HVAC sector is preferred but not mandatory.

• Proficient in using MS Office applications.

• Familiarity with Customer Relationship Management (CRM) software, such as Salesforce, is preferred.

• Customer-oriented mindset.

• Strong communication skills.

• Ability to work autonomously or collaboratively within a team.

• Good time management abilities.

• Effective problem-solving skills.

• Proficiency in reading, writing, and communicating in English is required.

🏝️ Benefits

• Health Insurance.

• Dental Insurance.

• Vision Insurance.

• Paid training.

• 401k Retirement Plan with matching contributions.

• Paid Time Off (PTO) with an accrual schedule.

• Paid holidays.

• Employee Assistance Program.

• Opportunities for rapid career advancement!