HPC Advanced Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Install and validate software applications requested by users.

• Evaluate, install, and confirm software using various source code build and management systems on the HPC platform.

• Assist users in compiling, debugging, and executing their custom-developed codes across different systems.

• Identify existing software within the portfolio that meets the research needs of end users.

• Create Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to effectively manage the routing of tickets.

⛳️ Requirements

• An active in-scope Secret clearance is required prior to starting. (US Citizenship is necessary)

• Bachelor's degree with 8 years of experience, a Master's degree with 6 years of experience, or equivalent qualifications.

• Ability to communicate effectively in both verbal and written forms with users and office personnel.

• Experience with HPC resource managers such as Slurm or PBS Pro.

• Proven experience in supporting a scientific user base.

• Background in application installation or optimization on an HPC system.

• Familiarity with MPI.

• Experience in building software using CMAKE or Spack.

🏝️ Benefits

• Competitive compensation.

• Health and Wellness programs.

• Income Protection.

• Paid Leave.

• Retirement.