Hotel Assistant General Manager – Qavartarvik Customer Lodge

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Manages and collaborates with the General Manager on various hotel functions.

• Oversees all facets of hotel operations including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development.

• Delivers the highest quality of customer service.

• Ensures that budgeted revenues and profits are met.

• Interprets company policies and maintains a safe work environment by ensuring compliance with safety programs and job safety analysis.

• Guarantees adherence to the Guarantee of Fair Treatment policy.

• Monitors staff training initiatives to enhance efficiency and ensure compliance with standard procedures and practices.

• Leads, directs, and communicates with staff to keep them informed and motivated.

• Coaches and counsels employees to promote positive behaviors and address negative behaviors.

• Manages a variety of employee-related issues such as general employment matters, paperwork, PANs, and training.

• Observes and addresses various guest service trends and concerns.

• Engages in a range of sales duties and activities.

• Conducts various property inspections to ensure compliance with relevant standards.

• Ensures that all assigned equipment is maintained according to service standards.

• Serves as the primary contact for vendors regarding supplies.

• Manages a range of food and beverage services and functions.

• Defines and clarifies the responsibilities, authorities, and accountability of all assigned employees.

• Fosters teamwork and enhances employee morale.

• Analyzes and resolves workplace issues or assists employees in addressing work-related problems.

• Aids in moving luggage, packages, furniture, etc., which may weigh up to 50 pounds.

• Champions and promotes the CARES program with all staff.

• Additional related managerial duties may also be assigned or required.

⛳️ Requirements

• High School Diploma or GED Equivalent.

• Documented progressive hotel experience with a minimum of 4 years in Management roles within hotels of a similar size and caliber.

• At least five (5) years of work experience in hotels.

• A minimum of two years of direct experience as a Housekeeping Manager.

• A minimum of two years of direct experience as a Front Desk Manager.

• The candidate is required to receive a flu shot prior to hiring and annually thereafter.

• Proficient in computer skills, with advanced capabilities in Microsoft Office programs.

• Valid driver's license with a clean driving record for the last 3 years.

🏝️ Benefits

• Salary based on experience & FEHB Benefits.

• 4x4 rotation with housing and meals included.

• Client-provided manager housing.

• Roundtrip coach airfare between Anchorage, AK and Bethel, AK.