Hospital Call Center Scheduler

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming patient scheduling inquiries while meeting department service level objectives and effectively addressing their concerns.

• Engage with patients to accurately schedule, reschedule, or cancel their primary care appointments, adhering to practice scheduling guidelines and tools.

• Collect and enter all necessary patient demographic and insurance details with precision.

• Employ professional communication skills and active listening to assist patients with their scheduling requirements.

• Foster a safe and trustworthy atmosphere for patients by utilizing both scripted and unscripted communication approaches.

• De-escalate issues involving dissatisfied customers, providing patient support and assistance, and refer any arising problems to management.

• Navigate and operate multiple software systems using dual monitors effectively.

• Keep documentation systems updated with accurate information.

• Ensure the confidentiality of account details while delivering exceptional customer service to all clients.

• Support additional projects as directed by management.

⛳️ Requirements

• Education: High School Diploma/GED is mandatory. An Associate or Bachelor's degree is preferred.

• Experience: A minimum of two years of relevant experience in a medical environment, or one year of prior healthcare call center or customer service experience, or three or more years in a call center role. Basic healthcare knowledge is essential.

• Proficient in using Windows Office applications (Word, Excel, PowerPoint) and capable of learning specialized computer software.

• Possess a professional and articulate communication style, with the ability to multitask across various applications while engaging with clients.

• Strong attention to detail and accuracy in data entry is required. Must be adaptable to new business environments and able to work effectively in a remote team setting.

• Residency in the United States is required.

• Preferred Skills: Ability to type a minimum of 25 words per minute.

• Technology requirements: Internet download speed of 100mbps and upload speed of 20mbps.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance, along with flexible spending and health savings accounts.

• Income protection programs, including life, accident, critical injury insurance, short-term and long-term disability, and identity theft coverage.

• Tuition reimbursement, loan assistance, and 401(k) matching programs.

• Employee assistance program supporting mental, physical, and financial wellness.

• Opportunities for professional development and career growth.