Homemoves and Retentions Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee incoming calls from current UW clients who are relocating, seeking to terminate accounts or transfer services.

• Address requests from landlords to terminate UW accounts due to new tenants or property sales.

• Support new residents moving into properties supplied by UW.

• Process requests from existing clients to cancel services or close their accounts.

• Achieve call-handling metrics, including a minimum of 5 calls per hour and 90% adherence rate.

• Meet sales objectives, including New Occupier Move In and Retention conversion rates.

• Complete outstanding tasks and follow-up calls effectively.

• Attend training and skill enhancement sessions regularly.

• Engage in team meetings and huddles.

• Recommend suitable products through active listening and a clear understanding of customer needs.

⛳️ Requirements

• Customer-focused with exceptional sales and service aptitude.

• Proficient in active listening and discerning customer requirements.

• Resilient and persuasive in approach.

• Exhibits a proactive attitude and a willingness to enhance personal skills.

• Capable of achieving set targets.

• Strong relationship-building capabilities.

• Availability to work 38.5 hours from Monday to Saturday, including approximately 1 in 2 or 1 in 3 Saturdays.

• Candidates must pass a background check upon selection.

🏝️ Benefits

• Performance-based annual bonus.

• 33 days of holiday, including Bank Holidays.

• Comprehensive induction and provision of equipment, with all expenses covered by UW.

• Discounts on our services.

• Matched contribution pension scheme.

• Life assurance coverage up to 4 times your salary.

• Employee Assistance Programme offering free counseling and legal advice.

• Complimentary virtual GP service.

• Discounts on healthcare and medical cash plans.

• Enhanced family-friendly policies.

• Numerous opportunities for team bonding throughout the year, both virtually and in person.

• Inclusion in belonging groups.

• Continuous learning, development, and training opportunities.