HOA Collections Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee delinquent homeowner accounts and accounts receivable aging reports.

• Follow up with homeowners concerning outstanding assessments, fees, and balances.

• Process payments, adjustments, credits, and establish payment plans.

• Maintain precise owner ledgers and account records in AppFolio.

• Prepare and issue collection notices, demand letters, and account statements per HOA guidelines.

• Address homeowner inquiries related to account balances, payments, and the status of collections.

• Communicate in a professional manner while resolving billing disputes and payment issues.

• Coordinate payment arrangements and monitor outstanding commitments.

• Manage homeowner accounts and collection activities using AppFolio.

• Update account notes, payment records, and collection statuses regularly.

• Generate accounts receivable aging reports and collections reports for management's review.

• Reconcile homeowner payments and ensure accurate posting to owner ledgers.

• Collaborate with HOA managers, accounting teams, and legal partners when escalations are necessary.

• Maintain organized financial documentation and ensure audit-ready records.

• Assist with month-end accounts receivable reconciliation and reporting.

⛳️ Requirements

• A minimum of 2 years of experience in HOA Accounts Receivable or Collections.

• Proficient experience with AppFolio is mandatory.

• Strong comprehension of HOA assessment collections, owner ledgers, and delinquency management.

• Experience in handling payment plans, collection notices, and homeowner account reconciliations.

• Exceptional written and verbal communication skills.

• Strong negotiation, conflict resolution, and customer service skills.

• High attention to detail with outstanding organizational and time-management capabilities.

• Ability to manage multiple communities and priorities effectively in a remote setting.

🏝️ Benefits

• Competitive salary commensurate with experience.

• Permanent remote work arrangement.

• Continuous training and professional development opportunities.

• A supportive and collaborative work environment focused on HOA.