Helpdesk Specialist – Technical Support, Operations

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Address technical inquiries via chat across platforms like HubSpot, Aircall, Stripe, and other company tools while adhering to established SLAs.

• Take ownership of the support queue from start to finish: assess incoming requests, prioritize efficiently, maintain a low work-in-progress count, and avert backlog accumulation.

• Actively escalate any blocked or high-risk issues instead of allowing them to remain unresolved.

• Assist with routine operational tasks and HubSpot administration, including managing workflows, automation, and reporting.

• Develop and uphold automations across various systems such as Slack, Aircall, Stripe, Zoom, and others.

• Enhance internal processes utilizing tools like n8n, Zapier, and Google Apps Script.

• Recognize repetitive tasks and consistently seek ways to streamline or automate these processes.

⛳️ Requirements

• Proven experience in technical support, CRM operations, system administration, or a comparable hands-on role.

• A genuine passion for AI-enhanced workflows, along with practical experience in using AI to enhance work efficiency or quality.

• Familiarity with automation tools like n8n, Zapier, or Apps Script.

• A demonstrated capability to manage a high-volume task queue or ticket load with consistent efficiency.

• Strong self-prioritization abilities and the skill to make sound decisions when faced with multiple urgent requests.

• Excellent asynchronous communication skills, including responsiveness during working hours and proactive follow-up.

• Capability to learn new tools swiftly and troubleshoot independently with minimal guidance.

• Strong critical thinking and problem-solving abilities.

• Clear written communication skills and confidence in collaborating with non-technical stakeholders.

• High levels of ownership, resilience, and reliability in a fast-paced operational environment.

• Nice to have: Experience with HubSpot and ClearFeed or similar ticketing and SLA-management tools.

🏝️ Benefits

• Competitive Salary and Bonuses: We recognize your contributions and offer attractive compensation along with performance-based incentives.

• Comprehensive Benefits: Benefit from gym membership reimbursements, mental health support, generous vacation allowances, and free access to all our courses.

• Flexible Work Environment: Work remotely with a schedule that fits your personal and professional obligations.

• Growth Opportunities: Be part of a company dedicated to your professional growth, providing numerous opportunities for career advancement.