Helpdesk, IT Support – Specialist (m/f/d)

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Managing IT incidents for business clients, including hardware, software, network issues, and access rights.

• Utilizing a ticketing system to create, prioritize, track, and escalate tickets in accordance with SLA.

• Providing support for business-critical applications and liaising with external service providers when required.

• Engaging in professional communication with customers and clearly explaining technical solutions.

• Maintaining documentation and knowledge bases to ensure up-to-date information.

• Proactively monitoring systems and responding to alerts as needed.

⛳️ Requirements

• You possess a strong IT aptitude and have a foundational understanding of PCs, smartphones, tablets, printers, etc.

• You are familiar with the concept of IT Security.

• You find terms such as network, Windows client, access management, and collaborative software to be of interest.

• Your proficiency in German and English is sufficient to comprehend and learn technical materials in these languages.

• You are detail-oriented, take ownership of your work, and adopt a solution-focused approach.

• You are dependable and place a significant emphasis on collaboration within a team.

🏝️ Benefits

• Permanent employment contract.

• Full-time position.

• Paid training opportunities.

• Fixed salary with potential monthly bonuses.

• Opportunities for professional and personal development within a globally recognized market leader.

• Collaboration with international colleagues in a welcoming work environment.

• 100% remote / work-from-home position.