Helpdesk / IT Support – Specialist

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Managing IT incidents for business clients, including hardware, software, network issues, and access rights.

• Utilizing the ticketing system to create, prioritize, track, and escalate tickets in accordance with SLA standards.

• Providing support for business-critical applications and liaising with external service providers.

• Engaging in professional communication with customers, articulating technical solutions in an easily understandable manner.

• Maintaining comprehensive documentation and knowledge bases.

• Conducting proactive system monitoring and responding promptly to alerts.

⛳️ Requirements

• IT-savvy with fundamental knowledge of PCs, smartphones, tablets, printers, and related devices.

• Familiarity with IT security, networking, Windows clients, access management, and collaboration software.

• Proficient in both German and English (C1 level).

• Possessing an accurate, responsible, and solution-oriented approach to work.

• Dependable and an excellent team player.

🏝️ Benefits

• Permanent employment contract.

• Full-time position.

• Paid training opportunities.

• Fixed salary with the potential to earn monthly bonuses.

• Opportunities for professional and personal development at a globally recognized market leader.

• Work alongside international colleagues in a supportive work environment.

• Fully remote position (100% Home Office).