Helpdesk, IT Support – Mitarbeiter

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Handling IT disruptions for business clients (hardware, software, network, access rights)

• Working within the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLA

• Providing support for mission-critical applications and coordinating with external service providers when necessary

• Engaging in professional customer communication and clearly explaining technical solutions

• Maintaining documentation and knowledge bases

• Proactively monitoring systems and responding to alerts

⛳️ Requirements

• You have a strong affinity for IT and possess fundamental knowledge related to the use of PCs, smartphones, tablets, printers, etc.

• You understand the significance of IT Security when it is mentioned

• Terms like network, Windows client, access management, and collaborative software intrigue you

• Your proficiency in German and English is sufficient to read and learn material in both languages without difficulty

• You have a tendency towards accuracy, personal responsibility, and solution-oriented work methods

• You are reliable and place a high value on teamwork

🏝️ Benefits

• Permanent employment contract

• Full-time position

• Paid training

• Fixed salary with the opportunity to earn monthly bonuses

• Professional and personal development with a globally active market leader

• International colleagues in a pleasant working atmosphere

• A 100% home office workspace