Helpdesk / IT Support Employee (m/f/d)

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Managing IT incidents for corporate clients (hardware, software, network, access permissions)

• Utilizing a ticketing system: generating, prioritizing, monitoring, and escalating tickets in accordance with SLA

• Providing support for business-critical applications and collaborating with external service providers when required

• Engaging in professional customer communication and clearly articulating technical solutions

• Keeping documentation and knowledge bases up to date

• Conducting proactive system monitoring and responding to alerts

⛳️ Requirements

• You possess IT affinity and have a fundamental understanding of operating PCs, smartphones, tablets, printers, etc.

• You are knowledgeable about IT security concepts

• Your proficiency in German and English is adequate for comfortably reading and acquiring technical information in both languages

• You are detail-oriented, accountable, and adopt a solution-focused approach

• You are dependable and prioritize teamwork

🏝️ Benefits

• Permanent employment contract

• Full-time position

• Paid training

• Fixed salary with the potential for monthly bonuses

• Opportunities for professional and personal growth with a globally active market leader

• International colleagues in a supportive working environment

• 100% remote work setup