Helpdesk / IT Support – Employee

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Managing IT incidents for business clients, including hardware, software, network issues, and access rights.

• Utilizing the ticketing system to create, prioritize, track, and escalate tickets in accordance with service level agreements (SLAs).

• Providing support for business-critical applications and collaborating with external vendors or service providers as necessary.

• Engaging in professional communication with customers, delivering clear and comprehensible explanations of technical solutions.

• Updating documentation and maintaining knowledge bases.

• Conducting proactive monitoring of systems.

⛳️ Requirements

• Proficient in IT with fundamental knowledge of PCs, smartphones, tablets, printers, and related technologies.

• Understanding of IT security principles.

• Keen interest in areas such as networking, Windows clients, access management, and collaboration software.

• Strong written and verbal communication skills in both English and Serbian.

• Detail-oriented, responsible, and solution-focused work ethic.

• Dependable with a collaborative spirit.

🏝️ Benefits

• Full-time employment contract.

• Compensated training opportunities.

• Fixed salary with potential monthly bonuses.

• Additional paid night shifts and extra pay for holiday work.

• Opportunities for both professional and personal growth with a global market leader.

• Work alongside international colleagues in a friendly environment.

• 100% remote work-from-home position.