Helpdesk, IT Support

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Managing IT incidents for business clients, including hardware, software, network issues, and access rights.

• Utilizing the ticketing system to create, prioritize, track, and escalate tickets in line with service level agreements (SLAs).

• Providing support for critical business applications and collaborating with external vendors or service providers as needed.

• Engaging in professional customer communication and delivering clear, comprehensible explanations of technical solutions.

• Overseeing documentation and maintaining knowledge bases.

• Conducting proactive system monitoring.

⛳️ Requirements

• Proficient in IT with a foundational understanding of PCs, smartphones, tablets, printers, and similar devices.

• Basic knowledge of IT security principles and networking technologies.

• Strong skills in English and Serbian for comprehending and absorbing technical materials.

🏝️ Benefits

• Full-time employment contract.

• Paid training opportunities.

• Competitive salary with the potential to earn monthly bonuses.

• Additional compensation for paid night shifts and extra pay for work on public holidays.

• Opportunities for both professional and personal growth with a globally recognized market leader.

• Collaborate with international colleagues in a friendly working environment.

• Fully remote / home-office position.