Help Desk Technician – Level 1

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver first-level technical assistance through phone, email, or remote tools.

• Install, set up, and maintain both software and hardware components.

• Oversee user accounts, including managing password resets and access rights.

• Diagnose and resolve issues related to networks, systems, and applications.

• Identify and escalate complex technical challenges when needed.

• Record incidents, solutions, and procedures in ticketing systems.

• Collect and analyze user data to effectively identify and address issues.

⛳️ Requirements

• High school diploma or its equivalent.

• Minimum of 2 years of experience in IT support or Help Desk positions.

• Strong skills in troubleshooting and problem resolution.

• Basic understanding of networking concepts (IP, connectivity, VPN, etc.).

• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira, etc.).

• Familiarity with Windows operating systems and common business applications.

• Excellent communication and customer service abilities.

• English proficiency: B2 (Upper Intermediate).

🏝️ Benefits

• Opportunity to engage in an international work environment.

• Professional development within the IT sector.

• Experience working with global teams and diverse technologies.

• A dynamic and collaborative work culture.