Help Desk Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver Tier 1 technical assistance for end users through ticketing systems, phone, email, and remote support tools.

• Diagnose and resolve issues pertaining to: Microsoft 365 applications and services

• Windows 11 operating systems

• MacBook and Dell endpoint devices

• User account access and authentication

• Basic endpoint and application challenges

• Manage user accounts and permissions within JumpCloud.

• Facilitate password resets, account provisioning, deprovisioning, and user lifecycle activities.

• Aid in endpoint monitoring, patching, and device management via JumpCloud.

• Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.

• Record incidents, requests, and resolutions in the ticketing platform.

• Refer complex issues to senior technical teams when necessary.

• Assist with workstation setups, hardware replacements, and onboarding processes.

• Contribute to ongoing improvement initiatives related to service delivery and user satisfaction.

⛳️ Requirements

• 1–3 years of experience in a Help Desk, Service Desk, or Desktop Support position.

• Proficient in providing support for: Microsoft 365

• Windows 11

• End-user devices and peripherals

• Knowledge of: User account administration

• Password management

• Basic concepts of identity and access management

• Strong troubleshooting abilities and customer service orientation.

• Exceptional written and verbal communication skills.

• Capacity to prioritize and handle multiple support requests efficiently.

🏝️ Benefits

• Competitive salary

• Comprehensive benefits package