Help Desk Junior

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and update process documentation.

• Assign, monitor, and close technical support services for various clients of GSB Solutions.

• Access the ticket management system for service assignment.

• Request notification from the engineer in case any issues arise during the service.

• Record the services performed in the appropriate database or ticket management systems.

⛳️ Requirements

• A minimum of six months of experience in IT or customer service.

• Ability to work collaboratively in a team.

• Responsible and organized.

• Resourceful and proactive.

• Strong time management skills and the ability to prioritize tasks.

• Attention to detail and problem-solving abilities.

• Proficient written and verbal communication skills in English.

🏝️ Benefits

• Excellent work environment.