Help Desk Engineer – Support Clients in the US

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Provide outstanding customer support to end users through phone and email communications.

• Oversee and update support tickets in the proprietary ticketing system, ensuring visibility and resolution from start to finish.

• Deliver remote desktop assistance and troubleshooting for Windows, Mac computers, as well as Android/iOS mobile devices.

• Employ remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) to resolve issues effectively.

• Monitor, diagnose, and troubleshoot issues related to networks and servers.

• Implement and manage antivirus solutions, backups, and applications.

• Administer Microsoft Active Directory, file servers, private and hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.

• Conduct website and DNS administration tasks.

• Manage virtual servers utilizing VMware Vsphere, ESXi, and Microsoft Hyper-V.

⛳️ Requirements

• Excellent time-management, prioritization, multi-tasking, and problem-solving skills.

• Outstanding critical, analytical, and strategic thinking capabilities.

• Proficient in the English language, with the ability to effectively communicate with clients based in the US.

• Experience in administering Windows Servers (2012, 2012R2, 2016, 2022, 2025).

• Background in Microsoft O365 administration.

• Basic understanding of virtual desktop technologies (e.g., VMware, Citrix).

• Familiarity with firewall and switch administration, programming fundamentals, and VOIP systems is preferred.

• At least 1 year of experience in a Managed Services IT environment is preferred.

• Bachelor’s degree in a technical field (preferred) or equivalent experience.

• Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are advantageous.

🏝️ Benefits

• Competitive salary based on experience.

• Opportunities for certification training.

• Health and dental insurance coverage.

• Paid vacation time.

• Simple IRA plan with employer matching.