Healthcare Virtual Assistant – Prior Authorization Support

📋 Description

• Provide assistance with coding patient visits at the conclusion of each day.

• Aid in organizing and supporting clinical documentation related to patient visits.

• Review documentation to verify accuracy and completeness.

• Submit prior authorization requests to insurance companies.

• Monitor authorization status and documentation needs.

• Dispatch specialist referrals.

• Coordinate documentation for referrals.

• Research and identify suitable specialist providers as needed.

• Review and enter laboratory results into the system.

• Maintain precise clinical documentation and patient records.

• Assist in organizing patient charts and documentation.

• Provide general administrative assistance to lessen the provider's workload.

• Identify and flag potential claim issues or denials for the provider's review.

• Make occasional phone calls related to referrals or administrative coordination.

⛳️ Requirements

• Preferred background in healthcare (nursing, medical assistant, clinical support, or similar).

• Prior experience as a virtual assistant is preferred.

• Familiarity with medical billing and coding concepts is advantageous but not mandatory.

• Medical license or certification is not required.

• Must demonstrate proficiency in speaking and writing English clearly.

• Relevant work experience is required.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with your camera on (as needed).

• Capability to review documentation attentively and identify any missing information.

• Comfortable assisting with visit documentation and coding preparation.

• Experience in submitting and tracking authorization requests is essential.

• Ability to manage multiple tasks and patient records effectively.

• Comfortable completing assignments without constant supervision.

• Clear and professional communication with healthcare offices and providers is necessary.

• Familiarity with electronic health record systems (Charm preferred) is desirable.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be approved by your client. Paid time off is optional and contingent upon client offerings.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to ensure you perform at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.