Healthcare Customer Service Team Lead

This is a fully remote position, open to applicants in Washington.

📋 Description

• Supervise a team of Customer Service Representatives responsible for handling a high volume of patient inquiries concerning billing, payments, medical claims, insurance coverage, and benefits.

• Facilitate regular coaching sessions, which include monthly one-on-one meetings and real-time feedback.

• Oversee daily call activities (exceeding 60 calls per day per CSR) to ensure compliance with service standards.

• Address escalated patient issues related to billing, claims, and insurance inquiries.

• Ensure compliance with HIPAA regulations and uphold company confidentiality standards.

• Collaborate cross-functionally with leadership, colleagues, and clients.

⛳️ Requirements

• A high school diploma or GED is required; further education is a plus.

• 2–5 years of experience in the healthcare revenue cycle is mandatory.

• At least 2 years in a leadership or supervisory position is preferred.

• Experience with EPIC is highly desirable.

• Strong understanding of Medicaid, Medicare, Workers' Compensation, and liability claims is preferred.

• Demonstrated experience in high-volume, multi-system environments.

🏝️ Benefits

• Comprehensive Health Coverage: Medical, dental, and vision (available after 90 days).

• Life & Disability Insurance: Provided by the company with optional voluntary options.

• 401(k) Plan: Eligibility begins after 6 months of service.

• Paid Time Off (PTO): Accrual starts on the first day of employment.

• Flexibility: Benefits programs may be updated as necessary.