Healthcare Call Center Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming member calls and deliver precise information about healthcare benefits, eligibility, and services available.

• Investigate member queries, resolve issues, and provide responses within defined service level agreements (SLAs).

• Record member interactions, solutions, and follow-up actions in the CRM system.

• Collaborate with colleagues, leadership, and business partners to address member concerns.

• Make outbound calls to offer updates, gather further information, or support business initiatives.

• Support members across California from a home office environment.

• Efficiently navigate various computer systems while assisting members.

• Aid members in accessing healthcare information and services.

⛳️ Requirements

• Must be a resident of California.

• Experience in a high-volume inbound call center or customer contact center setting.

• Excellent verbal and written communication skills.

• A genuine passion for helping others.

• Capability to deliver professional, customer-centric service while managing a significant volume of member interactions.

• Proficient in navigating multiple computer applications, CRM systems, and telephone technology.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career development.

• Comprehensive training programs.

• Continuous coaching and support.

• Potential for professional growth.

• Access to leadership and technical development academies.

• Flexible vacation policy.

• 401(k) employer matching.

• Extensive health benefits.

• Educational assistance.