Healthcare Call Center Representative

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee a consistent, high volume of incoming customer calls.

• Experience with computer navigation is essential.

• You will manage multiple computer systems simultaneously while assisting customers and resolving issues over the phone.

• You are required to remain at your workstation throughout your shift (except during scheduled breaks and lunch).

• Handle consecutive calls in a dynamic, fast-paced environment during your shift.

⛳️ Requirements

• Successfully pass a customer service assessment and typing test on a computer (not compatible with mobile devices).

• A high school diploma, GED, or college degree is required.

• A minimum of 6 months of customer service experience is necessary.

• Completion of a mandatory paid training program with 100% attendance is required.

• A successful background check is mandatory for this role.

🏝️ Benefits

• Health benefits, including medical, dental, and vision coverage, are available starting on the first day of employment.

• Paid time off begins to accrue after 180 days (approximately 6 months) of employment.