Health Navigation Delivery Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as a subject matter expert to ensure the precise, efficient, and compliant execution of assigned processes.

• Maintain process documentation and work instructions to ensure consistent execution, knowledge sharing, and business continuity.

• Carry out assigned work activities while providing guidance, feedback, and support to team members.

• Monitor process performance, identify root causes, and suggest solutions and enhancements to processes.

• Develop and sustain a working knowledge of related team processes to offer cross-functional support and coverage.

• Collaborate with internal stakeholders and team members to achieve operational goals, service delivery requirements, and meet client needs.

• Assist with ad hoc requests, special projects, testing initiatives, and continuous improvement efforts.

• Identify opportunities to enhance processes, documentation, tools, and workflows to promote operational excellence and mitigate risks.

• Manage multiple priorities while adhering to deadlines, service levels, and quality standards.

• Strengthen operational discipline through structured problem-solving, consistent documentation, and proactive risk identification.

⛳️ Requirements

• A bachelor's degree in Business, Human Resources, Communications, or a related field is required.

• An equivalent combination of education and relevant work experience will also be considered.

• 2–4 years of experience in operations, client delivery, project coordination, reporting support, process improvement, or a related business support function.

• Strong analytical and problem-solving abilities.

• Capacity to evaluate information, identify issues, and propose solutions.

• Detail-oriented and well-organized, with the ability to manage multiple tasks and priorities effectively.

• Commitment to process excellence with the ability to identify and implement efficiency and consistency improvements.

• Self-motivated with the ability to work independently and collaborate with teams and cross-functional partners.

• Proficient verbal, written, and interpersonal communication skills.

• Ability to cultivate positive relationships with internal stakeholders and external clients.

• Must possess work authorization in the Employing Country that does not now or in the future require visa sponsorship.

• Successful completion of a background check, which may include education, employment, criminal, sanctions/watch-list, credit, and/or drug checks.

• Capability to participate in video or virtual interviews; Alight may require occasional travel to a physical office.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off.

• Parental leave.

• Continuing education opportunities.

• Career growth opportunities.

• Flexible working arrangements wherever possible.

• Competitive total rewards package.

• Ongoing education and training.

• Reasonable accommodations for individuals with disabilities during the hiring process.