Health Engagement Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for patients and their caregivers.

• Foster rapport and build trusting relationships with patients and their families.

• Make outbound calls to inform patients about Sylvan Health programs, assist with enrollment, and schedule initial and follow-up telehealth visits with Registered Dietitians.

• Assist patients with inquiries regarding scheduling, telehealth consultations, and general insurance matters.

• Send follow-up communications via phone calls, SMS, email, and patient portal messaging.

• Provide prompt support for incoming patient communications, including appointment changes and visit transfers.

• Ensure outstanding customer service and demonstrate empathy in every patient interaction.

• Work collaboratively with Registered Dietitians and other members of the care team.

• Accurately document patient interactions within EMR and CRM systems.

• Resolve inquiries from patients and caregivers in a professional and efficient manner.

• Navigate multiple systems and workflows simultaneously with a keen attention to detail.

⛳️ Requirements

• Legally authorized to work in the U.S.

• A minimum of 2 years of experience in a patient-facing or healthcare communication role, such as Care Coordination, Patient Scheduling, or Healthcare Customer Support.

• Excellent interpersonal and communication skills, with the ability to connect with individuals from diverse backgrounds and varying levels of health literacy.

• Proven ability to manage sensitive, complex, or fast-paced situations in real time.

• Working knowledge of the U.S. healthcare system, including:

• Types of provider visits and care pathways.

• Basic insurance concepts such as deductibles, coverage, and in-network versus out-of-network care.

• General patient navigation workflows.

• Ability to communicate clearly and confidently through phone, SMS, and email.

• Strong organizational skills and meticulous attention to detail.

• Comfortable with adapting to changing workflows and operational processes.

• Capability to work efficiently across multiple software systems simultaneously.

• A Bachelor's degree is preferred, though not required.

• Previous experience or knowledge in nutrition or the Medical Nutrition Therapy field is beneficial but not mandatory.

🏝️ Benefits

• 1099 structure.

• Work from home flexibility.

• Opportunities for training, development, and experience in a fast-paced, collaborative team environment.