Health Coach, Bilingual

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Engage with prospective patients through phone calls, text messages, and emails to introduce them to Scene services for seamless enrollment.

• Utilize effective listening skills to understand both the spoken and unspoken needs of patients.

• Support patients throughout the enrollment process by combining motivational encouragement with technical expertise.

• Ensure accurate management of patient information while keeping demographics updated in the Salesforce system.

• Skillfully address patient objections, inquiries, and technical challenges.

• Aid patients with technical setups, including app installations and troubleshooting assistance.

• Link patients with the health system and available health resources.

• Keep precise and comprehensive records of patient interactions, enrollment progress, and follow-up activities.

• Provide guidance on the use of Scene’s Spotlight app for Health Coach support.

• Collaborate with Scene management to set performance goals and utilize time management and critical thinking skills to reach them.

⛳️ Requirements

• Minimum of 3 years of experience in health education, patient engagement, or a similar healthcare position.

• Experience in health coaching, public health, or community health initiatives.

• Bilingual proficiency in Spanish.

• Strong interpersonal abilities to engage in warm, empathetic discussions.

• Exceptional verbal and written communication skills.

• Proven experience in conducting outreach through phone, SMS, and video platforms.

• Capability to simplify complex health concepts in an inspiring manner.

• Familiarity with database systems and mobile applications.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary along with a comprehensive benefits package.

• Opportunities for professional advancement and development.

• A supportive and collaborative team environment.