Health Care Assistant

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Deliver test results related to sexually transmitted infections, cancer screening, hormone testing, or general health screening through telephone, chat, and email.

• Act as the primary point of contact for results and clinical escalations.

• Follow the scripts provided by the clinical team lead.

• Recognize and escalate clinical inquiries to the team lead.

• Comply with client program specifications and standard operating procedures.

• Address incoming patient calls concerning the testing process, particular tests, and sample collection.

• Create a comfortable and secure environment for patients to voice concerns and ask questions via telephone, asynchronous chat, and email.

• Accurately and consistently document patient interactions in patient records.

• Adhere to HIPAA regulations.

• Communicate effectively and professionally with all team members.

⛳️ Requirements

• Proficient in utilizing online tools and technology to provide care and engage with patients.

• Must be open to undergoing a background check.

• At least 1 year of clinical experience in a medical office, clinical call center, or hospital setting.

• Clinicians who are passionate about delivering high-quality patient care in a fast-paced environment.

• Telehealth experience is advantageous.

• Prior inbound/outbound call center experience, preferably in the healthcare sector, is a plus.

• Outstanding organizational and time management skills with strong decision-making capabilities.

• Capability to work at a computer terminal with a monitor, keyboard, and mouse for extended periods.

• Ability to stoop, bend, and reach for equipment and supplies.

• Proficient in performing frequent repetitive wrist, hand, and finger motions necessary for computer operation.

• Ability to lift, carry, push, pull, and move light objects weighing up to 20 pounds.

• Effective verbal communication skills, with the ability to discern auditory information and visually perceive details.

• Must be authorized to work for any employer in the U.S.

🏝️ Benefits

• Dental insurance.

• Vision insurance.

• Multiple group medical plans.

• 401(k) retirement savings plan.

• Group life insurance.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA).

• Health savings account (HSA).

• Commuter benefits.

• Employer-paid short-term disability (STD) insurance.

• Employer-paid long-term disability (LTD) insurance.

• Supplemental spouse life insurance.

• Legal insurance.

• Employee assistance program.

• Home health testing kits.

• Fertility medication discount program.

• Flexible vacation time.

• Accrued paid sick time.

• 10 paid holidays.

• 2 floating holidays for full-time non-exempt employees.

• 8 weeks of paid parental leave for eligible employees.

• Additional paid weeks for the birthing parent.

• 4 weeks paid caregiver leave.

• Lifestyle Spending Account allowance each month.