Head of Strategic Operations – Sr. Manager/Director

📋 Description

• Take charge of designing each Member Operations workflow as a productized funnel: incorporating structured inputs, orchestrated execution, automated feedback mechanisms, measurable quality metrics, and SLA-bound delivery.

• Oversee the Operations Intelligence Warehouse, which serves as the data layer for making throughput, quality, variance, and capacity both inspectable and ready for decision-making.

• Implement statistical process control throughout all production workflows, substituting anecdotal evidence with concrete data.

• Develop queuing and capacity models that influence staffing decisions and identify bottlenecks before they disrupt operations.

• Encode standards into Policy-as-Code: automate the enforcement of bookkeeping quality gates, tax scorecards, and AI-driven exception logic.

• Lead the transition from prototype to Engineering handoff.

• Assemble and manage a small team of operations analysts, process architects, and tool developers.

⛳️ Requirements

• Over 10 years of experience in operations strategy, applied operations research, industrial process engineering, or operations management within a high-volume service organization.

• A management-science mindset: familiarity with concepts such as throughput, utilization, queuing, variance, cycle time, and first-pass yield is essential.

• Proficient in SQL and data modeling (BigQuery preferred).

• Practical experience with low-code and AI-assisted application development tools (e.g., AppSheet, Retool, Bolt, Cursor, Claude Code, or similar).

• Experience in workflow and process design, including BPMN or equivalent methodologies.

• Strong analytical capabilities in areas such as SPC, root cause analysis, capacity modeling, and variance assessment.

• A distinct perspective on the difference between scaffolding and product development.

• Excellent cross-functional communication skills.

🏝️ Benefits

• Remote-Friendly Environment: Enjoy the flexibility of working from home while remaining engaged with the team.

• Health & Wellness: Receive a $200 quarterly reimbursement to support your well-being.

• Fresh Lunch: Complimentary meals provided on in-office days for those with a hybrid schedule.

• Commuter Support: Benefit from a $150 monthly reimbursement for transit costs for those in a hybrid arrangement.

• Time Off: Enjoy flexible PTO alongside 14 company holidays.

• Comprehensive Coverage: Benefit from 100% medical, dental, and vision coverage for employees; 75% coverage for dependents.

• Parental Leave: Take advantage of 16 weeks of fully paid parental leave.

• Retirement & Ownership: Participate in a 401k plan along with an equity package.

• Team Connection: Engage in quarterly virtual events and an annual in-person summit.