Head of Oracle Services

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the global delivery of Oracle Support and Application Managed Services for various clients and intricate Oracle settings.

• Establish and maintain trusted relationships with senior customers to ensure outstanding service experiences.

• Inspire, nurture, and develop high-performing Oracle teams on a global scale.

• Identify and implement enhancements to processes, tools, reporting, and operational methods.

• Assist with renewals, upselling, service expansion, and opportunities for new customers.

• Provide Oracle expertise for bids, RFPs, presentations, workshops, and customer discovery sessions.

• Design onboarding processes, transitions, service models, and delivery strategies for new customers.

• Oversee projects and customer commitments from initiation to successful completion.

• Lead the onboarding of new customers and their transition into structured support and AMS delivery frameworks.

• Coordinate global and cross-functional resources to achieve customer outcomes.

• Manage escalations, critical incidents, and complex customer situations.

• Engage in candidate screening, hiring manager, and team interviews.

⛳️ Requirements

• Strong experience with Oracle EBS and a solid understanding of Oracle applications and business processes, particularly in Financials, Supply Chain, HR, and Payroll.

• Extensive background in leading Oracle Support and/or Application Managed Services (AMS) teams.

• Proven experience in project management and service delivery.

• Strong leadership and people management experience, including the development, mentoring, and building of high-performing Oracle teams.

• Demonstrated ability to manage enterprise customers and complex service delivery environments.

• Experience in leading onboarding and transition projects for new customers.

• Capable of developing and managing project plans, transition plans, resource needs, timelines, milestones, and delivery activities.

• Experience in managing global or distributed teams and coordinating cross-functional resources.

• Strong commercial awareness and experience in supporting bids, proposals, RFPs, and pre-sales activities.

• Excellent communication and presentation skills.

• Good understanding of ITIL and service management principles.

• Ability to manage escalations, critical incidents, and challenging customer situations with composure and decisiveness.

• Proactive, commercially minded approach towards enhancing customer relationships, expanding services, and contributing to business growth.

• Applicants must currently reside in the UK and possess the right to work in the UK without sponsorship.

🏝️ Benefits

• Potential transition from a 12-month contract to a permanent role based on business needs, performance, and mutual compatibility.

• Work within a distributed/global team environment.

• Opportunity for autonomy, strategic influence, and professional impact.

• Collaborative team interview experience.

• Reasonable adjustments and support for an inclusive recruitment process.