Head of Onboarding – Director/VP level

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and execute a top-tier onboarding strategy that aligns with the company's objectives and customer success metrics.

• Analyze and enhance onboarding workflows to boost efficiency, shorten time-to-value, and elevate the customer experience.

• Collaborate closely with Sales, Product, Customer Success, and Support teams to ensure smooth transitions for customers and alignment on goals.

• Develop scalable yet customized onboarding programs for various customer segments, ensuring proactive engagement and early adoption of essential features.

• Utilize automation and technology to expand onboarding efforts while preserving a personal touch.

• Define and track key performance indicators (KPIs) such as time-to-value, activation rates, and customer satisfaction.

• Recruit, mentor, and nurture a high-performing onboarding team, promoting a culture of excellence and continuous improvement.

• Collect feedback from new customers to pinpoint challenges and enhance the onboarding experience.

⛳️ Requirements

• 5–7 years of experience in leading onboarding, process enhancement, or customer success operations, with a proven ability to scale departments.

• Over 3 years of direct experience in managing and developing high-performing teams, with a focus on mentorship and career development.

• Extensive knowledge in designing and implementing scalable frameworks that minimize "time-to-value" for complex enterprise clients.

🏝️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan.

• Flexibility: Open PTO and sick days.

• The Product: Beyond the accolades and 5-star ratings, our clients and customers appreciate what they can accomplish with the world’s first Resident Experience Platform.

• Diverse, Inclusive Culture: We welcome employees from all backgrounds with openness and respect.

• Training: A supportive team to assist you in advancing your career and realizing your full potential.

• Growth: An opportunity to join a rapidly growing startup that is creating and shaping an exciting new category.