Head of ICT Operations

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the ICT Operations team

• Develop and enhance the organization's digital resilience

• Manage personnel and provide technical guidance for external service providers

• Ensure processes align with ITIL v4 standards

• Monitor ICT systems and manage incidents effectively

• Oversee the management of ICT assets

• Coordinate identity and access management initiatives

• Handle business continuity, emergency management, and data backup strategies

• Collaborate with the CISO on risk management activities

• Facilitate the implementation of technical regulatory requirements

• Support ICT projects and manage change effectively

• Plan ICT operating expenses and oversee license management

⛳️ Requirements

• Bachelor’s degree in IT or an equivalent qualification

• Over 5 years of experience in ICT operations or a related field

• Preferably some experience in a leadership role

• Extensive knowledge of cloud-first environments (SaaS, PaaS, IaaS)

• Experience in regulated industries (e.g., finance or healthcare)

• Self-reliant, organized work style with a proactive approach

• Excellent communication skills with fluency in both German and English

• Ideally, experience in the financial sector along with knowledge of financial regulations (BAIT, DORA, MaRisk)

🏝️ Benefits

• Opportunities for coaching and professional growth

• Autonomy to assume responsibility

• Work within an international, cross-border team