
Head of ICT Operations
Posted May 20

Posted May 20
This is a fully remote position, open to applicants in Germany.
• Oversee the ICT Operations team
• Develop and enhance the organization's digital resilience
• Manage personnel and provide technical guidance for external service providers
• Ensure processes align with ITIL v4 standards
• Monitor ICT systems and manage incidents effectively
• Oversee the management of ICT assets
• Coordinate identity and access management initiatives
• Handle business continuity, emergency management, and data backup strategies
• Collaborate with the CISO on risk management activities
• Facilitate the implementation of technical regulatory requirements
• Support ICT projects and manage change effectively
• Plan ICT operating expenses and oversee license management
• Bachelor’s degree in IT or an equivalent qualification
• Over 5 years of experience in ICT operations or a related field
• Preferably some experience in a leadership role
• Extensive knowledge of cloud-first environments (SaaS, PaaS, IaaS)
• Experience in regulated industries (e.g., finance or healthcare)
• Self-reliant, organized work style with a proactive approach
• Excellent communication skills with fluency in both German and English
• Ideally, experience in the financial sector along with knowledge of financial regulations (BAIT, DORA, MaRisk)
• Opportunities for coaching and professional growth
• Autonomy to assume responsibility
• Work within an international, cross-border team
Parexel
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