Head of Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and cultivate the Key Account Management LATAM team by establishing strategic objectives and enhancing overall performance.

• Foster and sustain robust relationships with key merchants, improving the quality of every client interaction.

• Propel revenue growth by pinpointing new business opportunities and utilizing market and competitive insights.

• Develop and implement account strategies aimed at long-term client retention and growth.

• Collaborate across various functions including Sales, Product, Tech, Finance, Legal, and Operations to guarantee seamless service delivery.

• Leverage data and analytics to guide decision-making, monitor performance, and enhance outcomes.

• Mentor and nurture team members, encouraging a culture of continuous improvement and accountability.

• Serve as an executive escalation point for strategic accounts, ensuring that issues are addressed promptly and accurately.

⛳️ Requirements

• Proficiency in both English and Spanish is essential.

• Over 5 years of experience in Key Account Management, Client Success, or Relationship Management, preferably within the payments or fintech sectors.

• Demonstrated leadership experience in managing and developing high-performing teams with international clients.

• Strong grasp of payment technologies, financial services, and relevant industry regulations.

• Outstanding communication, negotiation, and presentation skills, capable of tailoring messages for a merchant CEO or an internal engineering team.

• Proven ability in strategic thinking and structured problem-solving.

• Comfortable operating in ambiguous situations and making decisions in a fast-paced, high-growth environment.

• Bachelor's degree in Business, Marketing, or a related field.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to assist in creating your ideal home office.

• Work Equipment

• Stock Options

• Health Plan available wherever you are.

• Flexible Days Off