Hardware Specialist, Payment Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct a thorough review of Sales Orders for precision and process Sales Orders and RMAs (Return Material Authorizations) using NetSuite, while prioritizing urgency across various hardware distributors.

• Collaborate with the logistics provider to facilitate the shipment of products from inventory within the Third Party Logistics (3PL) system.

• Update the shipment status in NetSuite and SalesForce based on shipping information from the 3PL system.

• Ensure compliance with KPIs, guaranteeing that orders are dispatched within one business day.

• Oversee shipping operations from different service providers, depending on inventory availability.

• Analyze data to detect trends in hardware and distributor performance, utilizing insights to enhance operational efficiency.

• Work in partnership with internal teams and Business Unit support teams to uncover opportunities for improving support services.

• Display composure, resilience, and adaptability when responding to changing customer requirements and varying ticket volumes.

• Employ various systems, applications, and procedures to accurately address inquiries and resolve issues.

• Maintain clear verbal and written communication with Business Units, customers, and third-party vendors as necessary to fulfill sales orders.

• Protect and elevate our organizational reputation by consistently achieving or surpassing service quality metrics.

• Show flexibility in work hours to manage high-volume workloads or urgent requests.

• Carry out additional tasks as assigned and requested.

⛳️ Requirements

• 1-2 years of relevant experience.

• High school diploma or equivalent qualification.

• Proficiency in working within a CRM system, with experience in Salesforce being advantageous.

• Familiarity with payment terminals and providing technical support is beneficial.

• A background in ordering, distribution, or supply chain management is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.

• Comprehensive health and wellness benefits.